Privacy Policy

Effective Date: 3/18/2025

1. Introduction
Legacy Investigation and Security ("Company", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (www.legacypiandsecurity.com), and when you interact with us, including via SMS communications sent through our VoIP system.

By using our services or providing information to us, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Identifiable Information (PII): Name, phone number, email address, mailing address, date of birth, and other identifiers.

  • Client Case Information: Details related to investigative services as provided by you.

  • Communication Data: Records of communication including phone calls, SMS messages, and emails.

  • Usage Data: IP address, browser type, device information, and pages visited.

  • Consent Records: Documentation of your consent to receive communications, including SMS messages.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide private investigation services;

  • To communicate with you regarding your case or inquiry;

  • To send SMS messages for service updates, appointment confirmations, and other necessary communications;

  • To maintain legal and regulatory compliance;

  • To improve our website, services, and customer experience.

4. SMS consent is not shared with third parties or affiliates for marketing purposes.

5. Disclosure of Your Information

We may share your information in the following circumstances:

  • With your consent;

  • With third-party service providers (e.g., IT support, SMS providers) who assist in delivering our services, under confidentiality agreements;

  • To comply with legal obligations, such as subpoenas or law enforcement requests;

  • To protect our rights or the safety of others.

We do not sell or rent your personal data to third parties.

6. Data Security

We use physical, administrative, and technical safeguards to protect your information from unauthorized access, disclosure, alteration, and destruction. While no system is completely secure, we strive to use industry best practices to safeguard your data.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, or resolve disputes. SMS records are retained per industry standards and in accordance with applicable laws.

8. Your Rights

Depending on your jurisdiction, you may have rights including:

  • The right to access the personal data we hold about you;

  • The right to correct inaccuracies;

  • The right to request deletion of your personal information;

  • The right to withdraw consent for SMS or other communications at any time.

To exercise any of these rights, please contact us using the information below.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at:

Legacy Investigation and Security
479-582-4250
info@legacypiandsecurity.com
www.legacypiandsecurity.com