Terms and Conditions

Effective Date: 3/18/2025

Welcome to Legacy Investigation and Security's website located at www.legacypiandsecurity.com ("Site"). These Terms and Conditions ("Terms") govern your access to and use of our Site and services. By accessing this Site or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. Use of the Site

The Site is intended for individuals or entities seeking private investigation services. You may only use the Site in accordance with these Terms and applicable laws and regulations.

You agree not to:

  • Use the Site for any unlawful purpose or in violation of any applicable laws;

  • Impersonate any person or entity;

  • Interfere with or disrupt the operation of the Site or servers;

  • Attempt to gain unauthorized access to any portion of the Site or systems.

2. Services Offered

[Your Company Name] offers private investigation and related services in accordance with state and federal laws. Service availability may vary depending on your location and the nature of the request.

All services are subject to:

  • Proper identification and verification;

  • Execution of a separate investigative service agreement;

  • Payment of required fees and retainer, if applicable.

We reserve the right to refuse or discontinue services at our sole discretion, particularly in cases where a request would violate the law or ethical standards.

3. No Guarantee of Outcome

Due to the nature of private investigations, we do not guarantee any specific outcome or result. While we perform investigations professionally and diligently, many factors beyond our control may affect findings or results.

You acknowledge and accept that:

  • The information gathered may be incomplete or inconclusive;

  • Surveillance and investigations are inherently unpredictable and not always successful;

  • Services are performed on a best-effort basis.

4. Confidentiality

All investigations and communications between you and Legacy Investigation and Security are strictly confidential, subject to applicable laws and legal exceptions (e.g., court orders, threats to life/safety).

However, transmission of information over the internet is not 100% secure. We will take reasonable steps to protect your data but cannot guarantee its absolute security.

5. Intellectual Property

All content on the Site—including text, graphics, logos, and software—is the property of Legacy Investigation and Security or its licensors and is protected by intellectual property laws. You may not copy, reproduce, modify, distribute, or exploit any part of the Site without prior written consent.

6. Payments and Refunds

Service fees are set forth in your individual contract. Unless otherwise stated:

  • All payments are due before services commence;

  • Retainers are non-refundable once investigative work begins;

  • Refunds may be issued only at our discretion and in accordance with your service agreement.

7. Third-Party Links

This Site may contain links to third-party websites or services. We are not responsible for the content, practices, or availability of those sites. Accessing them is at your own risk.

8. Limitation of Liability

To the fullest extent permitted by law, Legacy Investigation and Security shall not be liable for:

  • Any indirect, incidental, consequential, or punitive damages;

  • Loss of data, profit, or business opportunity;

  • Decisions made based on investigative findings.

You agree to hold us harmless from any liability arising from the use of our services or this Site.

9. Indemnification

You agree to indemnify and hold harmless Legacy Investigation and Security, its affiliates, investigators, and agents from any claims, damages, or expenses arising from:

  • Your breach of these Terms;

  • Your use of our services in violation of the law;

  • Misuse of the information provided to you.

10. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Arkansas, without regard to its conflict of law principles. Any disputes shall be resolved in the courts located in Washington County, Arkansas.

11. Modifications

We may update these Terms at any time by posting a revised version on this page. Continued use of the Site after changes are posted constitutes your acceptance of the updated Terms.

12. SMS Messaging & Compliance

We may use SMS messaging to communicate with you regarding your services, case updates, and appointment reminders. To ensure compliance with relevant regulations, we adhere to the following:

  • Consent: We will not send SMS messages without your prior express written consent, in compliance with the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.

  • Opt-In: You must opt-in to receive SMS messages by checking a box, signing a form, or replying to a verification SMS message.

  • Opt-Out: You may opt out of SMS communications at any time by replying "STOP". After this, you will no longer receive messages unless you opt back in.

  • Frequency: SMS message frequency may vary based on your service needs.

  • Fees: Message and data rates may apply. Check with your mobile carrier for details.

  • Security: We take reasonable steps to secure SMS data and ensure our VoIP and SMS providers follow industry standards for data protection.

13. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Legacy Investigation and Security
info@legacypiandsecurity.com
479-582-4250
www.legacypiandsecurity.com